StarriseResident portal

Effective September 18, 2026

Privacy policy.

This notice explains how Starrise Apartments LLC uses information in its resident portal and iPhone app.

Information we use

We use resident identity and contact information, property and unit information, rent and payment history, account access records, lease documents and signatures, messages, and maintenance requests and photos.

Why we use it

We use this information to operate resident accounts, maintain rent records, process requested payments, provide leases and notices, respond to maintenance requests, communicate with residents, prevent misuse, and meet business or legal recordkeeping needs.

Service providers

Stripe processes online payments and bank connections. Starrise does not receive a resident’s complete card number or online-banking password. Hosting, email, and other operational providers process limited data on Starrise’s behalf to run the service.

Sharing and retention

If you use the optional AI chatbot, your recent conversation and a limited summary of your own resident record (name, property and unit, rent balance, recent payments, and maintenance requests) are sent to OpenAI to generate a reply. We do not send other residents’ records, company finances, passwords, payment credentials, lease files, or maintenance photos to the chatbot. Conversations are stored on the server, but unshared Pete chats are not accessible through the management portal. Tagging Bailey or Chris, or confirming Notify Bailey, shares that conversation and its history with authorized property managers and requests a notification. Submitted maintenance requests and direct portal messages are shared with management separately, without sharing a private Pete conversation. Shared conversations remain available to management after you end the chat. Daily AI request counts are stored to limit usage. OpenAI may retain data under its API data policies.

Starrise does not sell resident information. Information may be shared with property-management personnel, service providers, or authorities when reasonably necessary to provide the service, protect people or property, or comply with law. Starrise requires its operational providers to protect information consistently with this policy and applicable requirements. Records are retained for the resident relationship and as reasonably needed for accounting, legal, security, and operational purposes.

Your choices

Residents can update contact and login details, disable courtesy late-rent reminders, and delete their portal account in Account → Delete account in the app, or the Delete account section of the website. Confirm with your password and type DELETE. No call, email, or management approval is required.

Deletion removes portal credentials, access links, chats, messages, maintenance requests and uploaded maintenance photos, and chat usage records. It revokes access on all devices and stops portal reminders and future portal autopay charges. Payments already processing are not reversed. Files are erased immediately in normal operation; any interrupted file cleanup is automatically retried.

Deleting a portal account does not terminate a tenancy, erase rent owed, or delete the separate property-management ledger. Tenancy/contact, lease, signature, payment and accounting records remain for administering the rental relationship and required recordkeeping. Copies previously delivered by email, service-provider records and backups follow their applicable retention schedules; they are not immediately erased by this action. Contact Starrise with questions about retained records. Current residents may later create a new portal account using the verified email on their tenancy record, but deleted portal conversations and uploads are not restored.

Contact

Email baileytucker101@gmail.com with privacy questions.