Effective September 24, 2026

Terms of service.

Portal access

Use only an account you are authorized to access. Keep your login details private, provide accurate account information, and contact us if you suspect unauthorized access. Do not attempt to access another resident’s records, interfere with the service, or upload malicious or unlawful content.

Your rental agreement

The portal helps residents and management communicate, view rental records and documents, make payments, and manage maintenance requests. These terms do not replace or amend your lease, change rent or fees, or waive rights or obligations under applicable law. Your lease and applicable law govern the rental relationship.

Payments and records

Online payments are processed through the payment provider shown during checkout. Review the amount, any disclosed processing fee, and authorization before submitting a payment. Autopay requires separate authorization. Payment processing and imported payment records may be delayed; a displayed balance may not yet reflect a recent payment. Keep your receipts and contact management about missing payments or errors. A portal outage does not change your lease; contact management if you need help arranging a payment.

Maintenance and messages

Provide accurate details and upload only content you are entitled to share. Suggested visit windows are requests, not confirmed appointments. Portal messages and maintenance requests are not monitored continuously and are not an emergency service. For fire, flooding, or immediate danger, leave the area and call 911 or the appropriate emergency utility first.

Portal Pete

Portal Pete is an optional automated assistant. Its responses may contain mistakes and are not legal advice, emergency assistance, or binding promises from management. Confirm important payment, lease, or maintenance questions with management. Use the management messaging controls when you need a person to respond.

Connected services

Authorized administrators may connect Google services to import payment notifications and share accounting reports. Connect only accounts you are authorized to use. Google access can be revoked through your Google Account settings; revoking access stops future authorized access but does not itself remove records already imported into the ledger.

Privacy and account deletion

Our Privacy policy explains information use and retention. Residents can delete their portal account using the account deletion option in the app or website. Deleting an account does not terminate a tenancy, cancel rent owed, or erase separately retained lease, payment, and accounting records.

Availability and updates

Features may change and the service may be temporarily unavailable for maintenance or other reasons. Contact management for assistance if you cannot use the portal. Updates to these terms will be posted here with an effective date; material changes will be communicated through the portal or your contact information. Nothing in these terms limits rights that cannot lawfully be limited.

Contact

For questions about these terms or portal access, email baileytucker101@gmail.com.

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